Job Responsibilities:

• Provide timely and effective technical support to end-users via various communication channels, including email, phone, and in-person
• Diagnose and resolve hardware and software issues related to desktop computers, including operating system problems, software installations, printer configurations, and network connectivity
• Install, configure, and upgrade desktop hardware and software components, including operating systems and productivity suites
• Perform routine maintenance tasks on desktop systems, such as applying software updates, antivirus scans, and system optimizations
• Collaborate with other IT team members to troubleshoot and resolve technical problems that require additional expertise
• Document support activities, including issue resolution, troubleshooting steps, and frequently asked questions
• Assist with the procurement and inventory management of desktop equipment, ensuring proper asset tracking
• Provide basic training to end-users on the effective use of desktop systems and software applications
• Stay updated with emerging technologies and industry trends related to desktop support.

Qualifications:

• Minimum of 3 years of experience in providing technical support for desktop systems in a professional environment
• Strong knowledge of desktop operating systems (e.g., Windows, macOS) and productivity software (e.g., Microsoft Office Suite)
• Familiarity with computer hardware components and peripherals
• Understanding of network protocols, IP addressing, and basic network troubleshooting
• Solid problem-solving skills with the ability to diagnose and resolve technical issues efficiently
• Excellent communication skills, both verbal and written, to effectively convey technical concepts to non-technical users
• Ability to prioritize and manage multiple tasks independently in a fast-paced environment
• Customer-focused attitude with a commitment to providing exceptional service.

Preferred Qualifications:

• Relevant certifications, such as Microsoft Certified Desktop Support Technician (MCDST) or similar
• Experience using remote desktop support tools and ticketing systems
• Familiarity with Active Directory and basic group policies
• Knowledge of software deployment and imaging tools (e.g., Microsoft SCCM, Ghost)